This lesson was originally taught in a customer services unit, but would be great to prepare students for work experience or as part of any vocational course.

This lesson introduces the concept of lean production

This lesson reinforces quality control and brings in Economies of Scale.

This lesson reinforces quality control with both Total Quality Management and a more traditional approach considered.

This presentation introduces production to students.

This lesson covers external factors in Marketing, but also could be used in business strategy.

This lesson introduces Place in the Marketing Mix.

This lesson takes you through the concepts of promotion.

This lesson takes you through the product Life Cycle

This presentation takes you through Market Segmentation with a range of fun activities!

A great crossword for the Marketing Mix

This branding presentation set has a good range of activities to encourage students to think about what they see around them.

This presentation takes you through the marketing mix and the 4Ps.

This SWOT Analysis lesson takes you through all aspects of this tool with the help of hotels and games.

This introduction to marketing is aimed at GCSE students, but can be used in any Enterprise course.

This lesson focuses on the role of advertising agencies and what they can do for a company. In the original plan I gave students material to read, but you might prefer to allow them to do a Web-hunt to analyse the role of the agency.

This lesson shows students a very well written letter of complaint and then encourages them to roleplay how they would deal with such complaints. Originally made for BTEC Business this could also be used for writing letters of complaint in English or as a precursor to a scene in Drama.

This lesson shows students how important interpersonal skills in making good customer service.